ELECTRA DIGITAL BLOG

It starts with an email that looks exactly right. A buyer, days from closing, receives wire instructions from what appears to be their title company. The logo matches. The language is professional. The routing number, of course, is not. By the time anyone realizes what happened, the money — often the buyer’s entire down payment — has been swept through a series of overseas accounts and is gone for good.

After 26 years in title technology, one thing still surprises me: the sheer number of hours that skilled title professionals spend on work that doesn’t require their expertise. Your best examiners and processors are some of the most experienced, highest-judgment people in your entire operation. So why are they spending hours every day on tasks that software can handle faster and more consistently than any human?